Accessibility within Perth

Accessibility

The City of Perth’s Disability Access and Inclusion Plan 2016-2020, identifies the outcomes the City of Perth will achieve to improve access and inclusion for people of all abilities. It outlines key actions that will be implemented to reduce and eliminate barriers within our City and to advocate for equity of access for all in our society. The DAIP Implementation Plan outlines how the City aims to achieve the seven outcomes of the DAIP to reduce and eliminate barriers affecting equity of access for all who live, work, visit or do business in the city. The City’s DAIP Implementation Plan is available to be downloaded and viewed. Additionally, copies of the plan are available to the community upon request and in alternative formats if required. 

The City of Perth strives to be a universally accessible city for all people, including people with disability. It has pedestrian friendly streets and public spaces that are designed according to universal design principles, and continuous accessible paths of travel link public transport, parking, retail, business and entertainment areas.

Getting Around

  • Accessibility

    Streets in the City of Perth incorporate kerb ramps, tactile indicators and in the central area, crossings have audible signals. The shopping malls and arcades are accessible and provide seating, shade and accessible drinking fountains. Cafes also provide outdoor seating. Major public buildings, arcades, post offices and most churches, and theatres are accessible. 

    Accessible public toilets are located throughout the City. In the central area, the City of Perth facilities at the Citiplace Rest Centre (Perth Railway concourse) provide convenient services. Other accessible toilets are located in semi-public buildings such as the State Library, Art Gallery, bus stations, Carillon Arcade, Allendale Square, Barrack Square and stores such as Myer, Woolworths and David Jones. 

  • Public Transport
    City bus, train and ferry information is available on the Transperth website or by contacting the Transperth information line on 136 213. If you have a hearing impairment and require assistance contact the Transperth Hearing Impaired TTY on (08) 9428 1999.  
  • CAT bus

    Perth Central Area Transit (CAT) buses provide a free, frequent and wheelchair accessible bus service in Perth City. There are four routes via the red, blue, yellow and green CAT buses. For more information and timetables view Transperth's timetable page. As Perth City is within the free transit zone you can also travel on other buses within the City of Perth boundaries, without paying a fare. 

    Visit Transperth’s Bus Accessibility website for more details regarding accessible bus routes and services.  

  • Train and Ferry

    Transperth provide public train services for the Perth City area. All trains are accessible for people with disability. All trains have clearly marked spaces for people who use a wheelchair near the doors, all stations have audio induction loops at help points and the Ticketing Information and Communications boxes at many train stations provide visual information about train arrivals and departures. If you require assistance at a train station call 1800 800 022 one hour in advance of your arrival.

    Visit Transperth’s Train Accessibility website for more details regarding accessible routes and services.  

  • Ferry
    Transperth operates public ferries within the City of Perth. There are currently two ferries that are fully accessible for people who use a wheelchair; the ferry from Barrack Street Jetty to Mends Street Jetty (South Perth and the Perth Zoo). 
  • Taxi

    The Taxi User Subsidy Scheme is available for people with disability, which prevents them from using public transport services or accessing standard on-demand transport such as charters. For more information about the Taxi User Subsidy Scheme visit the Department of Transport’s website.

    The following Taxi companies provide easy accessible taxi services: 

    • Swan Taxi’s – (08) 9422 2240 (request an Easy Access Perth vehicle);  
    • Maxi Purpose Taxi’s – 0406 559 313 (request a Wheelchair Accessible Maxi); and  
    • Black and White Cabs – 133 222 (request a Wheelchair Accessible Maxi).  

    It is advisable to book taxi’s in advance.  

  • Parking
    Reciprocal ACROD parking rights exist for interstate and overseas visitors for up to three months. Only vehicles displaying a current registered ACROD permit are entitled to park in ACROD bays. For longer or permanent stay contact ACROD - (08) 9242 5544 or Hearing Impaired TTY - (08) 9242 3800.
  • Street Parking
    The City of Perth provides 15 minute accessible pick-up and set-down bays, which are identifiable by blue lines and clear signs that use the international symbol of access. In general parking areas, ACROD permit holders have concessions equivalent to twice the time specified on the parking sign (for example, 1P means you can stay for two hours.) After the purchased time expires, ACROD permit holders may remain for the same time again at no extra cost. These concessions do not apply for ACROD parking bays, clearways, bus zones etc. The City has also introduced wheelchair accessible universal bays, to be used by everyone. These are wider longer bays which provide wheelchair access to the footpath. For street parking information contact the City of Perth on (08) 9461 3888.
  • City of Perth Carparks

    City of Perth provides two hours free parking in car parks for people with disability who hold a valid ACROD permit. If an ACROD permit holder is parked in a car park with Pay and Display Ticket Machines, they must purchase a ticket, and display it on the dashboard. The ticket will remain valid for a further two hours, after the expiry time. If an ACROD permit holder is parked in a multistorey car park where they are issued with a token/ticket at the entry boom gate, the driver will need to redeem their free parking by visiting the Car Park Officer prior to exiting the car park.  

    The Car Park Officer will be in the office on the ground floor of the car park. The Car Park Officer will need to sight your permit and will also collect any monies owing for parking more than two hours. Where a Car Park Officer is not in attendance, ACROD permit holders will need approach a ticket payment machine and press the assistance button. ACROD permit holders can park in any non-reserved bay within a car park and still receive concessions, thus leaving the extra wide bays for those who need them. Accessible bays are marked with blue diagonal lines with signage displaying the international access symbol. 

    For more information about City of Perth parking visit the City of Perth Parking website.

    For other car park provider information visit Wilson Parking and Secure Parking.

Accessibility Services

  • Assistive Equipment Hire
    Wheelchairs and motorised scooter hire is available at nominal rates from the Citiplace Community Centre, Perth Railway Station Upper Level between 8.30am and 3.45pm on weekdays. A $20 deposit and proof of identification are required. Bookings are advisable and can be made by calling (08) 9325 3264
     
  • Accessible Documents
    The City of Perth has a policy on providing accessible public information for people with disability in alternative formats, on request. Please contact the Community Services Unit on (08) 9461 3333 if you require a document in an alternative format. 
  • National Relay Service

    The National Relay Service (NRS) provides a range of telephone services for people who have a hearing impairment or speech impediment. There are no additional costs to use the service. 

    How does the NRS work and how do I place a call?  

    All calls are relayed through a confidential relay officer, who acts as the central link in the call and ensures calls go smoothly. Call options can be made through a range of devices including from computers, tablets, mobile phones, an ordinary phone or a TTY (a special phone with a small keyboard and screen).

    There are many ways to engage with the NRS, including the following options:

    Textphone / TTY

    • TTY services are available for people who have access to a TTY telephone.   
    • To place a call dial 133 677;
    • When requested, dial the area code and telephone number of the person you are calling; and
    • The relay officer will introduce themselves to the caller and will relay the messages.

    Internet Relay Call

    • An internet relay call is essentially the same as a TTY call, however instead of using a TTY machine to call someone using an ordinary phone you use the internet to type your message;
    • To make the call, access the NRS website and click on the ‘Make an internet relay call’ tab on the right side of the webpage; and
    • Once connected to the relay service, the relay officer will telephone the person you wish to phone and the call will proceed.   

    SMS Relay Call

    • Send an SMS to 0423 677 767;
    • The message should include the number you wish to call and your name, the name of the person you wish to contact, the message to be conveyed and if you require a response; and
    • If you enter a conversation, the relay officer will stay on the line until instructed that the conversation is complete.

    These services are the most popular services provided by NRS, however there are more services available. For information on this and tips about making calls using the NRS system visit the NRS website.

  • Changing Places

    The City has two Changing Places facilities. Changing Places are secure, clean facilities for people with disability who need space and assistance to use the bathroom when out and about in Perth City. Changing Places are not standard accessible toilets – they include a hoist, adult changing table, automatic door and space for two people to assist the user with their needs. 

    The Changing Places facilities are located at: 

    • Elizabeth Quay – located near the water park; and  
    • Citiplace Rest Centre – 378 Wellington Street, Perth WA 
      City Accessibility Initiatives 
  • Accession and Inclusion Advisory Group
    The City of Perth’s Access and Inclusion Advisory Group (AIAG) consists of residents and regular visitors to the City of Perth who are passionate about universal access, are living with a disability or care for someone with a disability. The AIAG acts as an advisory body on City of Perth universal access initiatives and issues affecting access and inclusion for people.  

    For more information visit the City of Perth’s Access and Inclusion Advisory Group webpage. For further information please contact the Community Services Unit on (08) 9461 3333.
     
  • City of Perth Library
    The City of Perth Library has excellent library resources including alternative formats such as large print, audio cassettes and supertext videos. The library has a CCTV for enlarging text for small print documents. A computer with large screen and keyboard as well as a brailling machine are also available.  

    The City of Perth Library is located at 573 Hay Street, Perth (east of the Town Hall). Contact the City of Perth for more information on (08) 9461 3581 or visit the City of Perth Library’s webpage
  • Citiplace Community Centre

    The Citiplace Community Centre is a unique, accessible central city facility provided by the City of Perth for older people and people with disability. Services include meals, refreshments, podiatry, hairdressing, meeting rooms, information, wheelchair and motorised scooter hire and accessible toilets. 

    Open: Mon-Fri 8.30am-4.30pm.
    Closed : Saturday, Sunday and public holidays
    Located on the Upper Level, Perth Railway Station, Wellington Street, Perth.
    Contact: (08) 9325 3264 or (08) 9325 3688